Technical Support

Pacific Energy offers a wide variety of support options including FAQs, product manuals, warranty, warranty registration, along with our online sales policy.

For Frequently Asked Questions, click here.

Looking for manuals?

Finding the right user manual for your appliance is an important step with the aftercare of your Pacific Energy Fireplace Product.

User manuals for heating appliances currently in production are posted on their respective product pages throughout the website. If you are looking for a manual for an out-of-production appliance, please contact your local Pacific Energy dealer. To find your local Pacific Energy dealer, click here.

Need product support?

If you are experiencing a problem with our product, or have an operational question, please contact your place of purchase for immediate assistance. To find your local authorized Pacific Energy dealer, click here.

If your local authorized Pacific Energy dealer is unable to assist you, please use the form below to contact us.


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Technical Support

Hello and Happy Holidays!


Please note our offices will be closed from December 16 to January 4, 2017 for winter vacation.

Should you require technical support during this time, or have a question about one of our products, please return to the showroom finder to locate a dealer near you.

Wishing you all the best for 2017!
The Team at Pacific Energy Fireplace Products