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Behind Pacific Energy is a team of support – let’s get you connected to an authorized dealer, technical specialist, or a member of our team to help.

Please note: our office will be closed from July 27 until August 10. Responses might be delayed.

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We take privacy very seriously – you can trust your information will not be shared with any third parties.

Top 5 FAQs

Let’s try to help you faster with our most asked questions.

We strive to make exceptional performing appliances and train expert teams in the field to help you make the right decision for your home. Our factory is solely dedicated to manufacturing and all sales are required to go through an authorized Pacific Energy dealer. Click here to find a dealer near you.

Your local retailer is ready help answer all your questions on pricing and availability. Let’s get you connected with an expert in your area. Click here to find a dealer near you.

You can find the serial number on the original instruction manual, or on the appliance; the left rear of free-standing units (stoves) or on the left casing side of inserts.

Click here to learn more about our limited lifetime warranty or contact your local Pacific Energy dealer for more information. 

With their extensive training and knowledge, your local authorized Pacific Dealer is ready to help! Click here to find a dealer near you.

Talk to an Authorized Dealer

Our Authorized Dealers undergo rigorous training and development to best assist you with any questions or concerns. Talk to a dealer in your area.