Welcome to our comprehensive FAQ page designed to assist you with Pacific Energy wood stoves. Whether you’re looking for operational advice, maintenance tips, or troubleshooting help, we have gathered key information to address your most common concerns and ensure your stove operates at peak performance. Below is a revised and comprehensive FAQ page structure optimized for SEO, incorporating the additional questions and prioritizing higher frequency queries:

Frequently Asked Questions - Pacific Energy Wood Stoves

Welcome to our FAQ page, where we aim to address all your queries about Pacific Energy wood stoves, including operation, maintenance, troubleshooting, and more.

Purchasing and Installation

To find a Pacific Energy product, it’s best to connect with a local authorized dealer who can provide expert advice, installation services, and after-sales support. You can find a dealer near you by visiting our show finder page to find a dealer near you and using their dealer locator tool. This ensures that you receive the full benefit of warranties and customer service directly from certified professionals familiar with their products.

To find a Pacific Energy wood or gas stove near you, visit use their dealer locator tool. This feature allows you to enter your location details, such as city or postal code, to find the nearest authorized dealers. These authorized dealers can offer you a range of products, expert installation, maintenance services, and support. Additionally, purchasing from an authorized dealer ensures that you receive the full manufacturer’s warranty and genuine parts for any service needs. Just ask them for a Pacific Energy Stove.

Choosing the right stove model for your home depends on several factors, including the size of your home, the climate you live in, and your specific heating needs. Here are some guidelines to help you select the most suitable stove model:

  1. Room Size and Insulation: The size of the space you need to heat is crucial. For larger rooms or poorly insulated homes, you’ll need a stove with higher heat output (measured in BTUs). Conversely, smaller, well-insulated spaces can use a stove with lower BTUs to avoid overheating.
  2. Type of Stove: Decide whether you want a wood, pellet, or gas stove. Wood stoves are traditional, offer a pleasant aroma and crackling sound, but require manual loading and cleaning. Pellet stoves are easier to operate with automated feeding systems and are cleaner, but require electricity to run. Gas stoves offer the easiest operation with the flip of a switch and very minimal maintenance, but they don’t have the same aesthetic as wood stoves.
  3. Emissions and Efficiency: Look for stoves that meet local emission standards and are energy efficient. Newer models tend to have better technology for reducing emissions and increasing heat output efficiency.
  4. Design and Aesthetics: Consider the design and finish of the stove, as it should complement your home’s interior. Stoves come in various styles from traditional to modern.
  5. Additional Features: Some stoves come with extra features like air wash systems to keep the glass clean, ash drawers for easy cleaning, or cooking surfaces. Decide which features are most important to you.
  6. Installation and Ventilation: Ensure that the stove can be properly installed with appropriate venting in your chosen location. This may require a professional assessment.
  7. Budget: Stoves vary widely in price based on their features, materials, and design. Set a budget that includes not just the stove but also installation, venting, and any necessary home modifications.

To find the exact model that fits your needs, consult with a local dealer who can provide personalized advice based on your home’s specifics and your heating requirements. They can also show you various models so you can make an informed decision. Find some inspiration for your home see your options from Pacific Energy.

The cost of a Pacific Energy stove or insert can vary widely depending on the model, features, and the specific technology it employs. Prices can range. Here are some factors that influence the cost:

  1. Model Type: Wood, gas, and pellet stoves each have different price points, with gas appliances often being more expensive due to their more complex construction and features.
  2. Size and Output: Larger stoves with higher heat output capabilities typically cost more than smaller, less powerful models.
  3. Features: Additional features like advanced combustion technology, automated controls for pellet stoves, aesthetic enhancements, and energy efficiency ratings can also add to the cost.
  4. Installation and Accessories: The cost for venting materials, installation, and any necessary modifications to your home (such as building a hearth or adding a chimney) are not typically included in the purchase price and can significantly affect the overall cost.

For accurate pricing and availability, it’s best to contact a local Pacific Energy dealer. They can provide detailed information about the costs associated with different models and help you find a stove or insert that fits your budget and meets your heating needs. Additionally, they can give you a comprehensive quote that includes installation and any additional components required for your specific setup.

To efficiently heat a 500 square foot area, you typically need a wood stove that can produce between 15,000 to 20,000 BTUs (British Thermal Units) per hour. Here are a few considerations when selecting the size of a wood stove for your space:

  • Heating Capacity: Wood stoves are rated by the heat output, measured in BTUs. For a 500 square foot space, a stove producing around 15,000 to 20,000 BTUs will generally be sufficient, assuming average ceiling heights and insulation levels.
  • Efficiency: Look for a stove that has high efficiency (usually rated as a percentage). A higher efficiency rating means more of the heat generated from the wood is used to heat the space, rather than lost through the chimney.
  • Insulation and Home Layout: Good insulation significantly reduces the amount of heat needed, so homes with better insulation and fewer open spaces may require a less powerful stove. Conversely, poor insulation or a layout that obstructs free air flow might necessitate a slightly more powerful stove to achieve the same level of comfort.
  • Climate Zone: In colder regions, you might need a stove with a higher BTU output, even for smaller spaces, to counteract the greater heat loss.
  • Stove Placement: Central placement in an open plan area can distribute heat more evenly, whereas placing the stove in a corner may result in uneven heating, influencing the performance you need.

The smallest wood stoves available are typically designed for compact spaces such as small cabins, tiny homes, or even RVs. These stoves are designed to provide efficient heating with minimal footprint and lower BTU output suitable for heating smaller areas. Here are some characteristics of the smallest wood stoves:

  1. Size and Dimensions: The smallest wood stoves are often around 12 inches wide, 19 inches deep, and 18 inches tall. However, dimensions can vary slightly between different models and manufacturers.
  2. Heating Capacity: These compact stoves generally have a heating capacity sufficient for spaces up to 200-400 square feet, producing anywhere from 10,000 to 20,000 BTUs, depending on the model.
  3. Materials: Smaller stoves are usually made of cast iron or steel, providing durability and efficient heat conduction.
  4. Efficiency: Despite their small size, many of these stoves are designed to be efficient and may include features such as air wash systems to keep the glass clean and secondary burn technologies to maximize the heat output from the wood.
  5. Use Cases: They are ideal for occasional use in small spaces or as supplemental heat sources in larger spaces.

If you’re considering purchasing one, it’s essential to review specific models from reputable manufacturers and consult with a specialist to ensure it meets the heating requirements of your space and complies with local installation regulations and safety standards.

Operation and Usage

  1. Read the Manual: Before operating your wood stove, it’s crucial to read and understand the manufacturer’s manual. This will provide specific instructions related to your model, including installation guidelines, operation procedures, and safety precautions.
  2. Inspect and Prepare the Stove: Ensure your stove and chimney are clean and in good condition. Check for any obstructions in the air intakes and chimney. Also, make sure the ash pan is empty.
  3. Proper Ventilation: Before lighting the fire, ensure that the stove’s air controls are open to allow proper ventilation, which is essential for starting a good fire.
  4. Kindling: Place crumpled paper or natural firelighters at the bottom, and stack small pieces of kindling wood on top. It’s helpful to arrange the kindling in a grid or teepee formation to allow airflow.
  5. Lighting the Fire: Light the paper or firelighters and leave the stove door slightly ajar for a few minutes to help the fire get going. Once the kindling has begun to burn and create a small bed of embers, you can start adding larger pieces of wood.
  6. Adding Firewood: Add larger pieces of seasoned firewood, but avoid overloading the stove. Close the door and adjust the air controls to regulate the burn rate. Initially, you may need more air to establish a good fire, but you can reduce the airflow as the fire stabilizes to control the burn rate and increase heat output.
  7. Monitor and Maintain the Fire: Keep an eye on the fire and add wood as necessary. It’s important not to let the fire burn down too much before adding more wood, as this could cause the temperature to drop and the fire to smoulder.
  8. Safety Precautions: Always use heat-resistant gloves when operating the stove or adding wood. Ensure there are no flammable materials near the stove, and use a fire guard if necessary.
  9. Ash Disposal: Regularly remove ash from the ash pan, ensuring the ashes are cool before disposal. Store the ashes in a metal container with a tight-fitting lid to prevent any potential fire hazard.
  10. Regular Maintenance: Regularly inspect and maintain your stove to ensure optimal operation. This includes annual inspections of the chimney and vents, checking the integrity of the stove and its components, and replacing any worn parts.

By following these steps, you can enjoy the warmth and comfort of your Pacific Energy wood stove safely and efficiently.

Operating a wood stove safely is crucial to ensure both efficiency and safety in your home. Here are the steps you should follow:

  • Preparation Inspect Your Stove and Chimney: Annually inspect and clean your stove and chimney to prevent chimney fires and ensure proper ventilation.
  • Check for Obstructions: Make sure the air intakes and the flue are clear.
  • Use the Right Fuel: Only burn dry, seasoned wood. Wet or green wood increases creosote buildup, which can lead to chimney fires.
  • Lighting the Fire: Open the Air Vents: Before lighting the fire, open any air controls to ensure good airflow.
  • Use Safe Starters: Use newspaper, small kindling, and firelighters to start the fire. Avoid using flammable liquids.
  • Light from the Top: This method reduces smoke and increases heat output.
  • Operating the Stove: Adjust the Airflow: Once the fire is established, adjust the airflow to control the burn rate. Keep the fire bright and hot.
  • Regularly Add Wood: Maintain a steady supply of wood to keep the fire burning at a consistent rate. Avoid overloading the stove.
  • Maintenance: Regular Cleaning: Regularly remove ash from the firebox to maintain air circulation. Ensure the stove is cool before removing ash.
  • Check for Damage: Regularly check the stove and its components for any signs of wear or damage. Replace parts as necessary.
  • Safety Precautions: Install Smoke and Carbon Monoxide Detectors: Ensure that these detectors are installed and working in your home.
  • Keep a Safe Zone: Maintain a non-combustible zone around the stove. Keep furniture, curtains, and other potential fuels away from the stove.
  • Use Proper Tools: Use heat-resistant gloves and proper fireplace tools when operating the stove.
  • Never Leave it Unattended: Always monitor the stove when in use, especially when children or pets are present.
  • Closing Down: Let the Fire Burn Down: Allow the wood to burn to ash when you’re done using the stove, then safely close the air vents to reduce airflow, preventing new fires from starting.
  • Check Before Leaving: Ensure no flames or embers are alive before going to bed or leaving the house.

Using artificial logs in a Pacific Energy wood stove is generally not recommended. These stoves are designed to burn natural wood efficiently and safely. Here’s why you should avoid using artificial logs:

  • Chemical Components: Artificial logs can contain chemicals and additives that are not intended for wood stove combustion. Burning these can release harmful chemicals into your home and can also damage your stove’s interior and flue due to different burning temperatures and by-products compared to natural wood.
  • Creosote Buildup: Artificial logs tend to burn at a different temperature and can cause an uneven burn, leading to higher levels of creosote buildup in the chimney, which increases the risk of a chimney fire.
  • Warranty Concerns: Many stove manufacturers specify that using non-approved fuels, such as artificial logs, can void the warranty of the stove.

For the best performance and safety, it’s advised to use only seasoned hardwood, which provides a long-lasting, clean, and safe burn in your wood stove. Always consult your stove’s user manual or contact Pacific Energy directly for specific guidance related to your model.

Back puffing in wood stoves, often referred to as “backdrafting,” is a common issue that can be both annoying and potentially hazardous. Here’s what typically causes it and how you can prevent it:

  • Poor Drafting: The most common cause of back puffing is inadequate drafting in the chimney system. This can occur if the chimney is too cold, too short, or improperly sized for the wood stove.
  • Air Supply Issues: Limited air supply to the firebox due to closed dampers or insufficient room ventilation can also cause back puffing. When the stove door is opened, the sudden influx of oxygen can cause the fire to flare up and smoke to puff out.
  • Creosote Buildup: Excessive creosote buildup in the chimney restricts air flow and can lead to back puffing. Creosote is a flammable tar-like substance that can accumulate when wood is not burned completely.


Prevention Tips:

  • Ensure Proper Chimney Height and Insulation: Make sure your chimney is the correct height and is well insulated to maintain a warm flue temperature, which improves draft and prevents condensation that can lead to creosote buildup.
  • Regular Chimney Cleaning: Have your chimney cleaned at least once a year to remove creosote deposits and other obstructions, which helps maintain proper airflow.
  • Use Seasoned Wood: Burn only dry, seasoned wood, which reduces smoke and the amount of creosote that forms as the wood burns.
  • Adjust Air Intake: Keep the stove’s air intake control open when starting the fire and adjust it as needed to maintain a steady, hot burn. Avoid damping down the stove too much, which starves the fire of oxygen and leads to smoldering and increased smoke production.
  • Provide Adequate Combustion Air: Ensure the room where the stove is installed has enough air for combustion. This may involve installing an air vent or opening a window slightly when the stove is in use.

By addressing these factors, you can significantly reduce or eliminate back puffing in your wood stove, improving the efficiency of your stove and the comfort of your home.

Air wash is a system used in modern wood stoves to help keep the glass doors clean by directing a flow of air down the inside of the glass. This flow of air creates a barrier between the intense heat of the fire and the glass, which prevents soot and tar from sticking to the glass surface, maintaining clear visibility through the door. Here’s how you can control and optimize the air wash system in your wood stove:

  1. Understand Your Stove’s Air Controls: Familiarize yourself with the air controls on your stove. Most stoves have a primary air control, which regulates the air feeding the base of the fire, and a secondary control, often tied to the air wash system.
  2. Adjust the Air Wash Control: If your stove has a separate air wash control, adjust it to increase or decrease the flow of air along the glass. The right setting can vary depending on the type and moisture content of the wood, as well as the intensity of the fire.
  3. Maintain a Hot Fire: A hot, bright fire helps the air wash to function effectively. Ensure your fire is burning cleanly by adjusting the primary and secondary air controls to maintain sufficient heat.
  4. Regular Maintenance: Keep air intake vents clean and free from debris, as blockages can affect the efficiency of the air wash system. Regularly check and clean the air channels that direct the flow across the glass.
  5. Burn Dry, Seasoned Wood: Using dry, seasoned wood reduces the amount of soot and creosote that can form on the glass. Wet or green wood tends to produce more smoke and soot, which can overwhelm the air wash system.
  6. Experiment with Settings: Each wood stove is unique, and the optimal settings can vary. Experiment with different air wash settings during different burning conditions to find what works best for keeping your glass clean while maintaining a safe, efficient burn.

By properly controlling the air wash in your wood stove, you can enhance the efficiency of your stove and enjoy the warmth and beauty of the fire without the hassle of frequently cleaning the glass.

The secondary burn in wood stoves is a crucial feature designed to improve the efficiency and environmental performance of the stove. This system significantly reduces the amount of waste and emissions from burning wood, making the stove more efficient and eco-friendly. Here’s how the secondary burn works to enhance stove efficiency:

  1. Maximizing Fuel Usage: In wood stoves equipped with a secondary burn system, gasses released by the initial burning of wood (primary combustion) are reignited and burned again. This secondary combustion process ensures that the maximum amount of energy is extracted from the wood, reducing the amount of unburned gasses and particulate matter released into the atmosphere.
  2. Increased Heat Output: The secondary burn generates additional heat from the same amount of wood. By burning the volatile gasses, which would otherwise be wasted, the stove produces more heat output from the same fuel, improving the overall heating efficiency.
  3. Reduced Emissions: One of the most significant benefits of the secondary burn is its ability to reduce emissions. By burning off the gasses and particulates that contribute to pollution and chimney soot, wood stoves with secondary combustion are cleaner and meet stricter environmental standards, such as those set by the EPA.
  4. Improved Air Quality: The reduction in smoke and particulates not only benefits the environment but also improves air quality around the home. This is particularly beneficial in areas with regulations on wood smoke due to its impact on air quality.
  5. Longer Burn Times: Stoves with secondary burn systems tend to have longer burn times for each load of wood. The additional combustion of gasses means that the wood burns more slowly and steadily, providing heat for a longer period without needing to reload the stove frequently.
  6. Economic Benefits: With improved efficiency, these stoves require less wood to produce the same amount of heat, leading to cost savings on fuel over the lifetime of the stove.

Overall, the secondary burn feature in wood stoves is a sophisticated technology that optimizes the combustion process, enhances heat output, and minimizes environmental impact, making it a valuable feature for both efficiency and ecological responsibility.

Maintenance and Cleaning

Keeping your Pacific Energy wood stove clean is essential for maintaining its efficiency, safety, and longevity. Here are some best practices to help you effectively clean your wood stove:

  1. Regular Ash Removal: Remove ashes regularly to prevent accumulation, which can affect the stove’s air flow and efficiency. Use a metal ash container with a tight-fitting lid to safely dispose of the ashes.
  2. Check and Clean the Air Tubes: Inspect the air tubes inside your stove’s firebox, as these are crucial for efficient combustion. Make sure they are free of debris and soot. Use a soft brush to gently clean the tubes without damaging them.
  3. Clean the Glass Door: Use a glass cleaner designed specifically for wood stoves to keep the glass clear of soot and tar. Apply the cleaner to a cool glass surface and use a soft cloth or paper to wipe it clean.
  4. Inspect and Clean the Baffle: The baffle in your wood stove helps improve combustion efficiency by reflecting heat back into the fire. Remove the baffle periodically to check for any damage and to clean any soot buildup. Be gentle to avoid any damage.
  5. Inspect Gaskets and Seals: Check the door and glass gaskets regularly for any signs of wear or damage. A good seal is crucial to control the stove’s air intake and maintain combustion efficiency. Replace the gaskets if they are worn out.
  6. Clean the Exterior:
    Wipe down the exterior of your stove with a dry cloth to remove dust. For tougher spots, use a slightly damp cloth and mild detergent, then dry thoroughly to prevent rust.
  7. Annual Chimney Sweep: Have your chimney professionally cleaned at least once a year to remove creosote buildup, which can pose a fire hazard. This also improves the draft and efficiency of your stove.
  8. Check for Rust and Apply Touch-Up Paint: Look for any signs of rust on the stove and its components. Treat these areas with high-temperature stove paint to prevent further corrosion.
  9. End-of-Season Deep Clean: At the end of the heating season, perform a thorough clean of the entire stove. This includes disassembling and vacuuming the interior, cleaning the flue pipe, and inspecting all moving parts.

By following these best practices, you can ensure that your Pacific Energy wood stove operates at peak performance, providing you with efficient and safe warmth throughout the colder months.

Firebricks play a crucial role in your wood stove’s operation by protecting its structure from intense heat and aiding in heat distribution within the firebox. Here’s how to determine when it’s time to replace them:

  1. Inspect Regularly: Regular inspection is key. Check your firebricks at the start and end of the heating season for any signs of wear or damage. Look for cracks, significant wear, or crumbling.
  2. Assess the Damage: Minor cracks in firebricks are normal and don’t necessarily require immediate replacement as long as the bricks are still firmly in place and structurally sound. However, if you notice that the cracks have widened or that parts of the brick are missing or loose, it’s time to replace them.
  3. Consider the Stove’s Usage: The frequency of replacement largely depends on how often you use your stove and the intensity of the fires you build. More frequent and hotter fires mean you may need to replace the firebricks more often.
  4. Follow Manufacturer’s Guidelines: Refer to your stove’s manual for specific recommendations on firebrick inspection and replacement. Manufacturers may provide guidelines on how often to check the firebricks and when to replace them.
  5. Replacement Process: Replacing firebricks is typically straightforward. Ensure the stove is completely cool before beginning any replacements. Most firebricks can be easily removed and new ones can be slotted in without the need for adhesive, unless specified by the manufacturer.
  6. Enhance Longevity: You can extend the life of your firebricks by building fires in the center of the firebox rather than against the sides, reducing direct exposure of the bricks to the highest temperatures.

By maintaining the firebricks and replacing them when necessary, you ensure that your wood stove remains efficient, safe to operate, and capable of providing maximum heat output.

Keeping the glass clean on your wood stove not only improves the appearance but also allows for better heat radiation and the pleasure of watching the flames. Here are some effective methods to clean the glass on your stove:

  1. Wait for the Right Time: Ensure your stove is cool before starting the cleaning process. Cleaning hot glass can be dangerous and may even harm the glass.
  2. Use Wood Stove Glass Cleaner: Specialized wood stove glass cleaners are available that can efficiently remove soot and tar without damaging the glass. Spray the cleaner onto the glass, let it sit for a few minutes to dissolve the residues, and then wipe it off with a clean, soft cloth.
  3. Ash Cleaning Method: A cost-effective and environmentally friendly method involves using the ashes from your stove. Dip a damp cloth into the cold ashes, apply to the glass in a circular motion, and then wipe clean with a soft cloth. The fine ash acts as a mild abrasive to scrub away soot.
  4. Vinegar Solution: Mix equal parts of white vinegar and water in a spray bottle. Spray the solution onto the glass and wipe it with a newspaper or a microfiber cloth. Vinegar is effective in breaking down grease and soot buildup.
  5. Avoid Chemical Sprays: Steer clear of harsh chemical cleaners that can etch or damage the glass or compromise the seals around the glass.
  6. Routine Cleaning: Regular cleaning after every few uses will prevent the buildup from becoming baked on and harder to remove. It also ensures that your stove operates efficiently.

By regularly cleaning the glass on your wood stove, you’ll maintain clear visibility and enjoy the warmth and beauty of the fire safely and effectively.

Maintaining the steel body of your Pacific wood stove is crucial for both aesthetic appeal and long-term durability. Here are some tips to keep your stove looking and functioning its best:

  • Regular Cleaning: Wipe down the exterior of your stove regularly with a soft, dry cloth to remove dust and ash. For a deeper clean, use a slightly damp cloth and then dry the surface thoroughly to prevent rust.
  • Use Proper Fuel: Only burn recommended fuels in your stove. Avoid burning trash or treated wood, which can release harmful chemicals that might corrode the steel.
  • Seasonal Maintenance: At the end of the heating season, give your stove a thorough cleaning and inspection. This is a good time to perform any needed maintenance, such as repainting or replacing worn-out parts.
  • Proper Ventilation: Ensure your stove is properly vented. This prevents the buildup of soot and corrosive gasses inside the stove, which can damage the interior and exterior over time.

What maintenance is required for a catalytic wood stove?

Troubleshooting and Repairs

Technical Specifications and Standards

Product Features and Options

Environmental and Safety Standards

Installation and Compatibility

Advanced Usage and Accessories

Additional Information

If your questions weren’t addressed in our FAQs, please contact us directly. Our expert team is dedicated to providing you with any additional information you need to maximize your experience with Pacific Energy products.